Kathy Lilly – MAX Service Excellence Award Winner 2015
Kathy Lilly is a Supports Coordinator at Partnership for Community Supports. Kathy excels in her position always going well above and beyond the criteria of the job description. She takes her job very seriously. She has located non-waiver funded supports such as: pet therapy for one individual, special shoes for another in need and she has found numerous resources in the community for those she serves. Kathy believes that each and every individual she serves is the person in charge of their own life. Individuals, families and staff frequently comment on Kathy’s superb listening skills. In order to understand what an individual needs and wants, listening skills are essential. Kathy listens intently and sincerely to those who communicate non-verbally or someone whose communication style is not typical. She inspires others on teams by showing them that there is always a new way to understand those she serves. She is inspired by the challenge and she is not one to back away from difficult situations. Kathy has shown that by understanding what an individual wants she is better prepared to support them. Her leadership skills coupled with her listening skills has given her a reputation of being an outstanding Supports Coordinator.
Kathy is a person who thanks people for the tiniest things and she is grateful to those who work with her in supporting others. She has some extremely difficult situations that she deals with on a daily basis. As a Supports Coordinator she is responsible to facilitate team meetings which, at times, can be very challenging. Kathy is the kind of professional that moves the team meetings in productive directions without offending anyone. She redirects team members back to topic and assists everyone to stay on track. Kathy quietly supports individuals and facilitates team meetings in a way that everyone feels respected, but that the individuals’ choices are always central to the discussion. Kathy is an excellent problem solver who is not thrown by difficult circumstances and she always looks for a way to resolves problems. Kathy has since been promoted to a supervisor in Early Intervention.
Horace Adams is an amazing man. He is 49 years old and due to his cerebral palsy, utilizes a manual wheelchair which he can maneuver himself in order to get around. He lives in a community living arrangement and is able to verbalize all of his thoughts and holds in-depth conversations covering a multitude of topics. In addition to his cerebral palsy, Horace has a seizure disorder and wears a medical alert necklace in case of emergency. Horace has never allowed any of his limitations or life’s circumstances to stop his career path. Horace has been an employee of Olive Garden Restaurant since May 1993. He wraps silverware independently in cloth napkins in preparation for their serving lunch and dinner. United Cerebral Palsy job coaching program was able to find this job for Horace and it is a great fit for Horace and his employment desires. Horace enjoys working because he likes receiving an income which allows him to purchase the latest electronics that he loves. He is courteous, helpful and thoughtful of others. His co-workers and managers love him at work. With his personality he makes a lasting impression on the people that he meets. Initially, Horace had difficulties at his place of employment with how to properly wrap the silverware and which direction to roll it in. He has limitations regarding his coordination of small objects. After working with an Occupational Therapist, Horace has mastered this job task. Horace still has assistance from a co-worker who sets up his work area with napkins, bins and silverware. Horace is aware of his limitations but that does not stop him from trying to excel to the best of his abilities. He continues to do well on his job showing a good work ethic and his managers are pleased with the work that he does. He has successfully kept his job for almost twenty years! Horace is proud of the work that he does.
Deborah Wilson is a 54 year old woman who has come a long way from her years living in foster care, institutions and group homes. Deborah was once thought to have great difficulty with aggression and difficulties properly expressing herself. Deborah faced challenges associated with epilepsy, cerebral palsy and bi-polar disorder. Deborah lived in numerous places throughout her life but she has been at KenCrest Services now since 1982. She currently lives with a family through the life-sharing program and she loves her family. She receives Supports Coordination through Partnership for Community Supports. Deborah has good communication skills which she has worked on due to her difficulty articulating speech. Deborah was eventually given a job opportunity. Deborah was tired of being told what she could not do because of her diagnoses and she wanted EVERYONE to know what she COULD DO! Deborah was lucky enough to receive job supports from Kencrest EmployNet and now holds two part time jobs: KenCrest housekeeping since May 1993 and hostess in the dining room at Wendy’s since March 2007. Deborah is dedicated to her employers and she never calls off of work! It is very important to Deborah that she completes her tasks with excellence! Currently Deborah has a job coach and they work with her on expressing herself in a manner that is easily understood as well as modifying job tasks and techniques to enable her to properly execute her job. Her love for her jobs has decreased her frustration with not being understood when speaking to someone and she will now repeat herself so as to be understood. Debbie is very punctual, a team player and a fast learner. She is appreciative, generous, responsible, outgoing and has her own style. She never makes an excuse because of her limitations and finds ways to adapt and get the job done. Most times you will find her smiling and happy. She is also part of the self-advocate organization, Speaking For Ourselves, and has learned to be appropriately assertive.
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