Kathy Lilly – MAX Service Excellence Award Winner 2015
Kathy Lilly is a Supports Coordinator at Partnership for Community Supports. Kathy excels in her position always going well above and beyond the criteria of the job description. She takes her job very seriously. She has located non-waiver funded supports such as: pet therapy for one individual, special shoes for another in need and she has found numerous resources in the community for those she serves. Kathy believes that each and every individual she serves is the person in charge of their own life. Individuals, families and staff frequently comment on Kathy’s superb listening skills. In order to understand what an individual needs and wants, listening skills are essential. Kathy listens intently and sincerely to those who communicate non-verbally or someone whose communication style is not typical. She inspires others on teams by showing them that there is always a new way to understand those she serves. She is inspired by the challenge and she is not one to back away from difficult situations. Kathy has shown that by understanding what an individual wants she is better prepared to support them. Her leadership skills coupled with her listening skills has given her a reputation of being an outstanding Supports Coordinator.
Kathy is a person who thanks people for the tiniest things and she is grateful to those who work with her in supporting others. She has some extremely difficult situations that she deals with on a daily basis. As a Supports Coordinator she is responsible to facilitate team meetings which, at times, can be very challenging. Kathy is the kind of professional that moves the team meetings in productive directions without offending anyone. She redirects team members back to topic and assists everyone to stay on track. Kathy quietly supports individuals and facilitates team meetings in a way that everyone feels respected, but that the individuals’ choices are always central to the discussion. Kathy is an excellent problem solver who is not thrown by difficult circumstances and she always looks for a way to resolves problems. Kathy has since been promoted to a supervisor in Early Intervention.